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Customer TestimonialsThe Lock Up Customer Experience

Eden Prairie, Minnesota

“I'm not really sure where to begin this letter because there is so much to say…main point of my letter is to say ‘YOU AND YOUR STAFF ROCK!’ From the minute I came to talk with you in regards to moving our 7 warehouse units to your location, the experience has been nothing but GREAT. You and your staff have been very helpful, kind, courteous and so professional. Your location is spotless…you have all the required equipment i.e.: two wheel dollies, flat bed carts, and even brooms and dustpans that make my job of organizing and moving heavy boxes to the right location within the 7 units easy. You've been so helpful in every aspect, from the time the boxes arrived at your location until I had them safely in the units. What more can be said about an operation that is so seamlessly run? I'm not sure, but if I could think of those words…they would be in this letter. Thanks so much for your continued support and your courteous service. I will NOT hesitate to recommend your location to anyone who expresses a need for storage. YOU ARE AWESOME!”

~ Kathleen Toms, Auction Team at Starkey Hearing Foundation

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Chicago, Illinois - Avondale

“To the nice ladies at the front desk @ The Lock Up: As of February 10th 2009, I Brian J. Trausch have completely emptied my storage locker #2328 located at 3366 North Kedzie Avenue Chicago, IL 60618. All items stored there have been removed and the locks removed from the doors. I will no longer require the use of the storage unit #2328 effective immediately. Thank you for the use of your most excellent facility and the service provided sets your operation well above the competition.”

~ Brian J. Trausch

Chicago, Illinois - Avondale

“I just want to say that I have a friend who was storing at the Kedzie Lockup Storage and would like to share our experience. With that being said, we really want to thank Essie the young lady at the front counter. She made our experience pleasant and the transaction smooth. She explained to us in full detail everything we needed to know and then some. The best part was being able to use the moving truck. We were also amazed on how clean the facilities was. I definitely recommend everyone to store at The Lock up Storage they don't compare to anyone else.”

~ Anonymous

View the Avondale, Chicago Self Storage facility

Chicago, Illinois - Lincoln Park

“I wanted to write and let you know how pleasant my experience has been with your Lincoln Park location and staff. I was looking for a storage unit near my apartment in Lincoln Park last week and called to learn about the options available. I spoke with Pablo who gave me all the information I needed and said he would be able to accommodate my move on the same day. Pablo made me feel very comfortable about going with The Lock Up and I appeared in person an hour later to rent a truck and find a storage unit. When I arrived, Valorie was behind the desk and was more than happy to assist me. She showed me a unit that she thought would be perfect for me and it was. We took care of the paperwork and I took off in the truck. The whole process was much faster and easier than I expected. When I came back with a full truck and without additional help, Valorie was again very quick to assist me. She showed me some tricks to make my move go quicker and visited me several times at my unit to show me better ways to store my items so that everything would fit. I couldn't believe it when every time I would see her she had a dolly of my belongings that I had loaded up and left by the elevator to get later. I can't imagine that it is her role to help people out like that, so I was completely blown away by her willingness to help me. At the end of the day, after I was discouraged about not finishing, we spoke for several minutes and she promised that she would do everything she could to make sure I was settled the next day. The next morning, I went back to the location in order to see if I could use the truck again and Valorie and Pedro were kind enough to let me take it out again. I really felt like they cared about my situation and that they would do anything to help me within reason. I was able to get everything I needed on the second day and once again Valorie was there to make sure that everything fit into my storage unit. Thank you to your organization, your staff and especially Valorie for making my otherwise nightmare of a moving experience quite pleasant.”

~ Eric

View the Lincoln Park, Chicago Self Storage facility

Schaumburg, Illinois

“I just want to complement the team at your Schaumburg location! This is the ‘Best of the Best’ for storage centers! You are what you say and much more! Clean! Secure! Friendly! I have been through several different storage companies, and not one of them can even come close to the Lock Up. I have been a customer for about 4 years and will continue to remain for a long time to come, and will surly recommend ‘THE LOCK UP’ to everyone!”

~ Steve Sutton

Cape Cod, Massachusetts

“Everything was excellent. Annette and Brenda were extremely helpful in a difficult family situation. I highly recommend The Lock Up. I will certainly use it again when need be.”

~ Jan

Cape Cod, Massachusetts

“Everything was excellent. Annette and Brenda were extremely helpful in a difficult family situation. I highly recommend The Lock Up. I will certainly use it again when need be.”

~ Jan

View the Cape Cod, Massachusetts Self Storage facility

Naples, Florida

“I have never had a storage unit; this is the 1st for me. Last August I signed a contract not knowing how long I would stay. The large sign in the window is what attracted my attention. Belinda was my coach and still is. She is the best, a happy and very friendly (as I would say) friend. I received a discount (½ price) deal, my price range. Facility is well taken care of. This exceeded my expectation on everything. What you receive when you sign a contract (free move in truck). Two pull in garages, air conditioned, motion detection lights on every floor. One more thing that I have to mention when my discount ended, I was going to pull out. I couldn't afford the full price rate, so thanks to Belinda and the district manager they extended this price for two more months. I highly recommend this self storage unit to all who is looking to store items. New building, many units to chose from. 100% perfect.”

~ Carol Wendel, Carol's Pet Service

View the North Naples, Florida Self Storage facility

Multiple Locations

“To whom it may concern: Belinda & Laura run a top notch facility. They are a great team. They both are very caring and considerate people. This is the second location I've been with Belinda and she's super.”

~ Denise Rudoni

Multiple Locations

“I am a member of the Palm River Homeowners Board and we as a board are delighted that this business is at our entrance. When a business personalizes the service—that is what customers expect. Often the office will stay open and even help with doors. Belinda and her crew not only score high with me – I will recommend this to all that need storage.”

~ Bonnie Koling

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