The Lock Up Self Storage: Chicago - Bucktown

“To Whom It May Concern: I would just like to take the time to commend one of your site managers, Esther Fergoso. I realize that most of the time companies hear from their customers, it is usually a complaint when an experience was below expectations. I would like to let you know that the Lock Up on Armitage has exceeded my expectations, and much of it has to do with Esther. I am a pharmaceutical representative who has rented a space at this location for the past three years. Esther has always been courteous, helpful, extremely responsive and resourceful in every aspect - from moving in, to handling packages, answering questions, etc. Moreover, she is genuinely interested in not only me, but every customer I've seen her come into contact with. Usually going to storage is a chore I would prefer not to have to deal with, but Esther makes it a pleasure! I've rented various storage units throughout my sales career, including a unit at another Lock Up location. I've never felt loyalty towards any of them...either the spaces were not kept up, or I was treated by the staff in a way that made me feel like I was not a valued customer. That is not the case with Esther and Lock Up Armitage. She and the staff here have inspired customer loyalty from me, and I would happily recommend this facility to any other rep or friend who was in need. Please feel free to contact me if you have any questions. Sincerely, Monique Gilbert”

“ To whom it may concern, I wanted to send an email regarding the great service that I have received from Esther Fergoso for the past 2 years at The Lock Up on Armitage Avenue. She has always been extremely helpful and positive and has been a pleasure to work with. I am a pharmaceutical representative and I've worked with many storage facilities in the Chicagoland area, and Esther and The Lock Up have been the best. I regret that I had to vacate my unit do to a cross-country relocation. Esther is a great asset to your company. Sincerely, Amber B. ”

“To the Lock-up Customer Service Team: I have had nothing but a positive experience with the Lock-up on Armitage. We have had a unit there for the past three years and it has always been an extremely clean and well-maintained facility. It has been enhanced by the pleasant service we've always received from Essie. She has followed through in processing a referral form for us to receive a $25 check and also helped us greatly when a rent special became available and helped us make the move as painless as could be. We appreciate the continued great service, longer hours and easy parking at the Bucktown Lock-up. Sincerely, Mara M. ”